Washing Machine Cleaning Service

Stains Won’t Come Out, Odors After Washing, Covered in Lint or Sensitive Skin?

95% of these issues are caused by a dirty laundry machine that hasn’t been cleaned for too long, leading to sludge buildup in the inner drum…

Why Should You Clean Your Washing Machine Regularly?

Johnson Group Washing Machine Cleaning Service

Every wash cycle’s hygiene depends entirely on your machine’s inner drum. Without regular cleaning, your clothes may actually come out dirtier than before.

Uncleaned Washing Machines Have an 81% Bacterial Overrun Rate

After just six months, mold multiplies rapidly. Over 81% of uncleaned machines exceed safe bacterial levels, with mold present in 60%.

Left uncleaned for three years, a machine can harbour over 700,000 bacteria—530 times dirtier than a toilet seat. These trapped germs circulate with every wash, triggering skin irritation, itching, or allergies.

Clothes Still Smell Musty Even After Adding Detergent and Scent Beads?

Detergent and scent beads can’t hide deep-seated black sludge trapped in the drum and rubber seals. Over-the-counter cleaners only touch the surface, leaving behind bacteria that cause persistent odors and degrade machine performance.

Leave it to the Pros: Disassembling internal parts yourself risks costly machine damage. Professional on-site deep cleaning and high-temperature steam sterilization ensure complete, safe hygiene.

Johnson Group Washing Machine Cleaning Service

Johnson Group offers washing machine cleaning services with clear, transparent pricing based on machine type. Utilizing standardized deep-cleaning protocols, eco-friendly cleaning agents, and high-temperature steam sterilization, we eliminate 99% of mould and bacteria. Our service instantly neutralizes odors and restores optimal washing and spin performance—giving you and your family total peace of mind every wash.

70 Years of Expertise and Assurance

Our cleaning team brings years of hands-on experience, backed by rigorous technical training and adherence to standard operational procedures. Whether you own a Front-Load, Built-In, Top-Load (Japanese Style), or Top-Load (European Style) washing machine, we provide tailor-made cleaning and disinfection solutions.

The Gentlest, Greenest Cleaning Solution in the Industry

We prioritize eco-friendly cleaning materials, combining industrial-grade cleaning tools with plant-based natural detergents. This formulation effectively eliminates 99.99% of bacteria and viruses while remaining safe and harmless for human health and the environment—making it especially ideal for households with infants and pets.

Washing Machine Cleaning Service Scope

Note: Built-in washing machines or special washing machine brands (such as Miele) require a separate quotation.

Google 5-Star Customer Review

Budding Tree

10:11 24 Feb 26

Very professional and proficient technicians. Their support team are also very thorough. I have utilized their services for annual AC cleaning and deep carpet cleaning.

Darryl Cheng

10:01 28 Jan 26

Super professional and methodical. Would use again.

D H S

08:51 28 Jan 26

10/10 service!! I was recommended by a friend about Johnson Group and I am beyond satisfied about the service. They are super friendly throughout the entire booking and post-booking process, and they are extremely professional! The guys who came in to do the pest control service were very diligent and meticulous about inspecting every corner/area of the apartment. They also were very patient, kind, and helpful about any further questions I had and gave me good recommendations/advice about the best practices/products for preventing bugs! I would definitely reach out again if I ever have pest issues and recommend them to anyone in the Hongkong area 🙂

L Z

09:24 19 Dec 25

Highly recommended for meticulous and conscientious work.

Clarissa LC

06:06 11 Dec 25

I have used the Johnson Group on multiple occassions and they never disappoint. They have excellent communication with their customer service, and the execution of service is top notch. They are very diligent and I am always happy to book them.

Esther LAM

09:57 14 Nov 25

The technician was professional and meticulous. Before the procedure, he laid out any potentially contaminated home items, and after finishing, he cleaned the floor before leaving. He also taught us how to prevent mold from recurring. 👍🏻

Wesley Wong

06:16 13 Oct 25

Gianni Galeota

04:58 27 Aug 25

I’m extremely satisfied with the service I received. The work was carried out with great professionalism and attention to detail. Every aspect was handled carefully and thoroughly, showing a real commitment to quality.
I highly recommend this service.

Kelvin Chan

07:38 26 Aug 25

Cleaning after a tenant moves out is such a hassle. The Johnson Group technicians took care of all the stains right away, paying attention to every detail! I'm so satisfied!!

Tung Ming Lou

08:02 19 Aug 25

The service is fast and dedicated, the process is proficient, the explanation is detailed, and the pest control is careful. From the customer service guy to the master who came to the door to control the pests, everything is impeccable. The price is fair and it is worth recommending.

G Taylor-Thomas

03:24 08 Aug 25

Johnson came to clean my studio flat after a series of tenants and renovation. Their team worked tirelessly and left the flat spotless and like new. I have no hesitation in recommending them.

黃千嬅

04:18 16 Jun 25

Very professional

Professional Steps of Washing Machine Cleaning

1. Comprehensive Assessment & Parts Inspection

Check the operation of the washing machine, inner drum, door rubber seal, detergent drawer, and drainage system.

2. Disassembly & Cleaning of Removable Parts

Detach removable parts such as the detergent dispenser drawer, cleaning each according to its component type.

3. Inner Drum & Rubber Seal Deep Cleaning

Use SmellGREEN® (US EPA registered) botanical disinfectant to deeply clean inner drum, rubber seals, and internal areas, removing dirt, detergent residues, and allergens while effectively killing 99.99% of bacteria and viruses, safe for children and pets.

4. High-Temp Steam Sterilisation & Deodorisation

Use Karcher® professional high-temperature steam equipment to break down accumulated dirt, eradicate bacteria and mold, and treat odour sources with high-temp steam.

5. Reassembly & Operational Testing

Wipe dry and restore all components, then test washing, spin-drying, and drainage functions.

Reminders: The washing machine cleaning process may be adjusted based on the appliance model and on-site conditions. Service excludes deep disassembly of non-accessible internal parts (e.g., transmission systems, sealed bearings, fan systems, electrical circuits) and does not cover electrical components, motors, compressors, heat exchangers, or outdoor units. Cleaning and mold removal results may vary over time.

Our Exclusive Cleaning Materials

Hospital-grade Cleaner - SmellGREEN® Natural Disinfectant

Hospital-grade Cleaner - SmellGREEN® Natural Disinfectant

Kills 99.99% of bacteria & viruses

Plant-based ingredients

Non-toxic, Non-corrosive on surfaces (pH8)

Safe for kids, pets and the environment

Does not stain surfaces or skin

Satisfies stringent food security requirements

100% biodegradable

HK Standards and Testing Centre certified, 99.99% anti-bacterial efficacy

Registered at the US EPA and Health Canada

Product from Canada

Washing Machine Cleaning Service Process

Step – 1

Service Inquiry

Upon receiving a customer enquiry, our Customer Service Representative will inquire about the washing machine brand, model, machine type, quantity to be cleaned, and on-site environmental factors. We will also suggest that the customer provide photos of the site to help our professional team conduct an initial assessment and determine the required level of deep cleaning.

Step – 2

Preliminary Quote and Service Plan

We will provide a clear quote and customized service plan based on the unit type, contamination level, and number of units. This includes detailed steps, scope of work, estimated time, and materials used.

Step – 3

Professional Cleaning

Our expert team arrives on schedule, using eco-friendly, non-toxic cleaning agents and professional equipment. Cleaning typically takes 1–2 hours per unit, depending on quantity and complexity.

Step – 4

Customer Inspection

Upon completion, customers can inspect the washing machine on-site to verify thorough cleanliness and restored performance. Our team will provide initial start-up reminders and maintenance advice, and we welcome immediate feedback to help us continuously optimize our service quality.

Note:

The process may be adjusted based on scope, difficulty, and time required. Contact our customer service officer anytime for an instant quote and booking.

Washing Machine Cleaning – Before and After

Johnson Group Washing Machine Cleaning Service Features

	Johnson Group	Other Brands
Hands-on experience/strong>	✔ 70 years of professional experience, mainly serving private residences, apartments and luxury homes	❍ Inconsistent experience; mostly outsourced or part-time casual workers
Service Model	✔ On-site deep cleaning, sterilization, and disinfection—time-saving and convenient	❍ Some companies require taking the washing machine away for cleaning
Suitable for Sensitive Individuals	✔ Designed for those with high hygiene requirements, children, pregnant women and allergy sufferers	✘
Cleaning Depth	✔ Standardized 5-step process: on-site deep cleaning of door rubber seals, inner drum, detergent drawer and other detachable parts	❍ Requires disassembly and off-site transport, causing long wait times and risks during reinstallation
Cleaning Technology	✔ Hong Kong’s first cleaning company to adopt high-temperature steam technology for complete sterilization and mold removal	❍ High-pressure water cleaning may damage internal components
Natural Cleaning Agent	✔ US EPA-certified natural cleaning agents: non-toxic, non-corrosive, with a 99.99% sterilization rate	❍ Strong acid or alkaline detergents that easily corrode internal metal parts and cause rust
Environmental Protection	✔ Protective film is placed throughout the area to prevent contamination of furniture and floors ✘ Lack of protection measures may cause	✘ Lack of protection measures may cause secondary pollution

Washing Machine Cleaning Pricing

Why do washing machine cleaning prices vary so much?

Washing machine cleaning prices depend on machine type and quantity, but the main drivers are disassembly depth, technology, and cleaning agent quality. Low-cost services often perform surface-level wiping or use harsh, cheap chemicals that fail to remove deep sludge and mold while risking component corrosion.

Professional services deliver thorough deep descaling while ensuring mechanical parts remain completely safe from damage. We clearly detail our service scope so you can compare options with complete transparency. Contact Our Customer Service here to learn more!

Washing machine cleaning is a preventive health investment

Routine washing machine cleaning is a smart health investment that pays for itself over time. A clean machine runs at peak washing and spin-drying efficiency, lowers electricity bills, and avoids costly repairs caused by sludge accumulation—extending your appliance’s lifespan. Delaying maintenance allows drum bacteria and mold to re-contaminate your laundry, directly triggering skin allergies, itching, and respiratory discomfort for your family.

Service Location *Required

Washing Machine Type (Front-Load / Top-Load) and Quantity *Required

Washing Machine Brand

Service *Required

**If you’re unsure about your washing machine type, please attach a photo for our reference.

Washing Machine Cleaning Service FAQs

Why Are There Brown Flakes or Odors on Clothes After Washing?

These flakes and odors are caused by a buildup of detergent residues, fabric fibers, skin flakes, and mold inside the machine, which form a layer of sludge over time. As this layer thickens, the water flow during wash cycles causes it to break apart and stick to your clothing. This is a clear indicator that the inside of your washing machine is heavily contaminated and requires an immediate deep clean.

Do Store-Bought Washing Machine Cleaners Work? How Do They Compare to Professional Services?

Over-the-counter washing machine cleaners are only suitable for basic daily maintenance and surface-level softening. For machines used for over a year, stubborn calcified grime, grease, and deep-seated mold form a thick crust that chemical soaking alone cannot eliminate. In fact, these cleaners often loosen grime without removing it completely, causing even more flakes to deposit on your laundry. Professional services utilize high-temperature steam cleaning to achieve over 99% deep descaling, sterilization, and disinfection.

How Often Should You Clean Your Washing Machine?

Standard Households (Washing 2–4 times a week): A professional deep clean is recommended once every year.
High-Frequency Use (Families with infants, pets, or daily washing): A professional deep clean is recommended every 6 months to 1 year.
Routine Maintenance: We recommend using a laundry cleaner every 1–2 months for routine care, and leaving the machine door open after each wash to air-dry and prevent mold growth.

How Long Does the Cleaning Process Take?

Cleaning a single washing machine typically takes about 1.5 hours, depending on model complexity and grime severity. During the service, our technicians fully cover and protect the surrounding work area. Once finished, they rinse and restore the workspace (such as your bathroom or balcony) so you don’t have to worry about any cleanup.

Will the Cleaning Agents Damage Machine Parts or Leave Harmful Residues?

We strictly use eco-friendly, non-toxic, and pH-neutral natural cleaning agents, avoiding cheap, harsh acids or strong alkalis. Our natural formula effectively breaks down grime and kills bacteria without corroding internal metal components or leaving harmful chemical residues that could affect allergy sufferers, infants, or pets.

Can Mold and Black Spots on the Door Rubber Seal Be Removed?

The door rubber seal is the most common site for deep mold growth. During the cleaning process, we perform targeted deep mold removal and sterilization on the seal. Light to moderate mold spots can be completely removed; for severe, long-standing black stains that have penetrated deep into the rubber, we will significantly lighten them to ensure a clear visible improvement.

How Should You Maintain Your Machine Daily to Prevent Mold Growth?

Follow these three golden rules for daily care:

Keep the Door Open: Leave the door and detergent drawer slightly open after every wash cycle to allow ventilation and drying.
Use Detergent Sparingly: Excess detergent and fabric softener act as primary nutrients for mold, so avoid overusing them.
Maintain Regularly: Run a high-temperature self-clean cycle monthly, and regularly clean out the bottom drain filter and rubber seal grooves.

Schedule a Washing Machine Cleaning Service

Thank you for your interest in Johnson Group, please fill out the form below or email us at
[email protected] and we will get back to you as soon as possible.